Shipping Policies
It's our policy to ship within 3 days of receiving your order. If we are out of stock or if we have a problem filling your order, we will contact you right away.
Once your order is received we will ship your order the best way possible, either UPS or USPS First Class or USPS Priority Mail Flat Rate.
Pre-Buy Policy
Standard Policy: All soaps that are on pre-buy status are available for advance purchase and will ship when they become available and may incur separate shipping charges. If other soaps are purchased that are immediately available, those items will be shipped within 3 days of receipt of the order, and you will receive a separate invoice for the shipping costs for the soaps on pre-buy according to the Priority Mail rates listed under Shipping & Policies.
Ways to Save $$:
Hold Shipment: If you would like to combine shipping and hold the entire order until the pre-buy soaps are ready to ship, please make a note in the comments sections at check-out to
HOLD SHIPMENT.
Pick Up Balance: If you would like to avoid additional shipping and pick up the balance of your order, please make a note in the comments section at check-out to
PICK UP BALANCE. We will contact you when your order is ready to arrange for pick up.
Made to Order
For "Made to Order" soaps we will contact you upon receipt of your order and provide you with an estimated shipping date. Usually this is within 5 days. Occasionally we have a few already made and we can ship the order immediately.
Payments:
We accept all major credit cards and your information is transmitted via a secure server connection.
Coupons or Discount Codes
If you have received a coupon code, please enter that code in the Coupon section of your cart and press Recalculate to reflect the discount.
Making Our Customers Happy
It is our desire to make all our customers happy. We know that sometimes we can't make everyone happy, but we will always do our best to resolve any issues with honesty, kindness and efficiency. If you are unsatisfied with our product, please
contact us so we can try to make you a happy customer!